FREQUENTLY ASKED QUESTIONS

All orders from NWTN Home arrive in unbranded plain packaging. No one will be able to tell what’s inside.

Yes, we ship internationally.

NWTN Home is based in New Jersey and products purchased from this website will also ship from New Jersey.

All orders are shipped within 1 business day.

We accept Visa, Mastercard and American Express.

Yes. This website uses the latest encryption technology on our website including SSL and 128 bit encryption technology. We do not sell or rent your information to any third parties. We are PCI compliant and do not store credit card information. Feel free to review our privacy policy here.

Send us an e-mail at support@nwtnhome.com. We’ll respond as soon as we can. We apologize in advance if it takes us a few days.

Please refer to the product page on this website for details on how to properly use the product. 99% of the time, it’s a simple fix.

If you’re still having issues, send us an email at support@nwtnhome.com.

All U.S. orders $77+ ship for free. For orders that do not qualify for free shipping, shipping costs are calculated at checkout.

All orders will be shipped within 1 business day.

NWTN Home fulfills and ships orders domestically and internationally.

All orders will be shipping via USPS and Fedex (your choice).

All overnight orders will be shipped via FedEx.

OVERNIGHT ORDERS ONLY AVAILABLE IN THE CONTINENTAL UNITED STATES.

Please verify your shipping address before placing your order, as we may not be able to make changes once it has been processed. We are not responsible for lost or missing packages due to address errors

PLEASE NOTE: NWTN Home is not responsible for lost or stolen packages.

Unused products can be returned within 30 days of original purchase.

Please email support@nwtnhome.com to get the process started. 

Any defective items please see Warranty Policy.

If there are any issues with your purchase, we’re happy to offer a free replacement for any defective products.

Please allow up to 7 business days once the return is received for your refund to process.

All NWTN Home items not purchased from NWTN Home must be returned to original purchase location.

PLEASE NOTE: NWTN Home is not responsible for lost or stolen packages. Proof of purchase is required.

Within 30 days of purchase any unused defective/damaged product will be replaced with a photo and proof of purchase.

When filing a warranty claim, photos of damaged products and proof of purchase are required. Please allow 7-10 business days for all warranty claims to be processed.

Shipping and handling fees may apply.

Each selected item is individually wrapped in green kraft paper and finished with our embossed gold seal. You can add an optional (complimentary) gift note as well.

Gift wrapping costs $7 per item. You can choose which products to wrap.

Yes. You can add a free, optional printed gift note with your own message.

If you add multiple notes, we’ll leave their envelopes unsealed so you can read each message, match it to the right gift, and seal the envelopes yourself.

Yes. You can remove gift wrapping and add, edit, or remove gift notes in your cart anytime before placing your order.

No. Prices are left off the packing slip for gift-wrapped orders.

Yes. Enter the recipient’s name and shipping address at checkout. For gifts going to different addresses, place a separate order for each address.

Your wrapped gift is packed inside plain, protective outer packaging, so it arrives ready to give without revealing what’s inside.

When you order more than one product, each wrapped item includes a QR code linking to its product page. Scan it with your phone’s camera to identify the gift without unwrapping it.